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Tourist Peception of Tourism Service Satisfaction

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Pantai Kelapa forest tourism is one of the marine tourism objects in Tuban Regency which is quite well
known outside the region. Pantai Kelapa has several rides that are not inferior when compared to
other beaches on the coast of Tuban. The purpose of this study was to determine the characteristics
of tourists, facilities, services, objects, accessibility, the development of tourist attractions in Pantai
Kelapa based on tourist responses. The method used is descriptive qualitative, namely research that
describes, summarizes various problems, then draws to the surface as a feature or description of
certain conditions, situations or variables. Data collection techniques include data primary
(observation, interview, documentation) and secondary data (study literature).techniques analysis
covering data reduction (data reduction), display data presentation), (data conclusion drawing
(inference). The results showed that the tourists 'responses to the satisfaction of Pantai Kelapa
tourism services, the satisfaction of Pantai Kelapa tourism services, were good. It was seen from the
respondents' answers strongly agree with 51% and 54% agree on the variables questionnaire given.
So from the responses given by respondents, it can be concluded that the quality of service to tourists
is good. By doing this research, it is hoped that it can provide recommendations for the development
of rides according to the needs of tourists to increase tourist attractiveness and maintain naturalness
in the Pantai Kelapa tourism area so that tourist satisfaction with services in Pantai Kelapa tourism
increases

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Detail Information

Series Title

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Call Number

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Publisher

: Innovation Research Journal., 2021

Collation

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Language

Indonesia

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Perception, Tourists, Coastal Tourism

Specific Detail Info

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Statement of Responsibility

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